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The Department for Work and Pensions (DWP) has announced a significant shake-up to the Attendance Allowance benefit system starting this summer.
The update includes the pilot of a new digital claim process, aimed at modernizing how older adults apply for the support they need.
With nearly 1.7 million elderly Britons already receiving Attendance Allowance, these changes are expected to enhance access, speed up applications, and ensure quicker financial support to those in need.
What Is Attendance Allowance?
Attendance Allowance is a non-means-tested, tax-free benefit for people over State Pension age who have a disability or health condition that makes it difficult to care for themselves. It helps cover the extra costs of care and is paid every four weeks.
Current Weekly Payment Rates (2025/26):
| Rate | Weekly Amount | 4-Week Total | Annual Value |
|---|---|---|---|
| Lower Rate | £73.90 | £295.60 | £3,844.80 |
| Higher Rate | £110.40 | £441.60 | £5,740.80 |
The amount you receive depends on the level of care you require, but mobility support is not included.
What’s Changing in Summer 2025?
According to Pensions Minister Torsten Bell, the DWP is piloting a new online application system for Attendance Allowance to reduce processing times and simplify the claim experience. Here’s what’s new:
- Online Claim Process (Pilot): Limited applications will be accepted weekly.
- Devices Supported: Applications can only be made via desktop or laptop, not phones or tablets.
- Simplified Forms: Focused on collecting only essential information.
- Faster Decisions: Designed to reduce follow-up requests for more information.
These digital upgrades come in response to queries in Parliament and feedback from existing claimants, with the goal of helping elderly applicants receive benefits sooner and with less hassle.
Top Health Conditions for Attendance Allowance Claims
While eligibility depends on personal care needs, here are the most common conditions currently receiving Attendance Allowance:
| Health Condition | Number of Claimants |
|---|---|
| Arthritis | 483,375 |
| Dementia | 173,179 |
| Heart Disease | 124,528 |
| Respiratory Conditions | 104,098 |
| Musculoskeletal Disorders | 86,319 |
| Cerebrovascular Disease (Stroke, etc.) | 74,716 |
| Back Pain | 74,804 |
| Visual Disorders | 50,993 |
| Parkinson’s | 44,440 |
| Neurological Conditions | 35,597 |
Eligibility Criteria: Who Can Apply?
You may qualify if you:
- Are over State Pension age
- Require help or supervision during the day or night
- Suffer from a physical, mental, or sensory disability
This includes help with:
- Getting dressed
- Bathing or showering
- Eating, drinking, or going to the toilet
- Staying safe due to cognitive conditions like dementia
You do not need a full-time carer to be eligible.
How to Apply for Attendance Allowance
There are two ways to submit a claim:
- Online (Pilot Only):
- Limited slots available per week
- Use desktop or laptop only
- Postal Application:
- Call 0800 731 0122 to request a form
- Print and send via Freepost (no stamp or postcode needed)
- Avoid writing anything other than the Freepost address on the envelope
Claimants can seek free support from Citizens Advice to complete the form.
Does Attendance Allowance Affect Other Benefits?
While it doesn’t impact your State Pension or earnings, it can increase other benefits, including:
- Pension Credit
- Housing Benefit
- Council Tax Reduction
Moreover, it won’t be affected by savings or income, as it’s not means-tested.
With this new digital reform, the DWP aims to streamline the Attendance Allowance application process, ensuring quicker, simpler access to much-needed financial support.
For elderly Britons struggling with care needs, these changes provide a renewed opportunity to claim what they’re entitled to.
As application volumes rise, eligible individuals are urged to apply early and utilize the modernized tools available to them.
FAQs
Can I still apply for Attendance Allowance by post?
Yes, postal applications remain available, and you can request a form via phone or download it from GOV.UK.
Will my savings affect my Attendance Allowance eligibility?
No, it’s not means-tested. Your savings or income do not affect your eligibility.
Is the online application system available to everyone?
No, the new online application is currently in a pilot phase and only accepting a limited number of applications weekly.